General sales terms

Pollini Retail SPA, with registered office in Strada Erbosa Uno, 92, 47043 Gatteo FC (Italy), ADEME CODE FR329802_01GAXJ, owns the complete management of the online store referred to "Pollini Online Boutique" and of the relevant eCommerce activities.

Article 1: Finalization of agreements

This agreement between Pollini Retail SPA and the Customer is understood to be finalized with confirmation of the order by Pollini Retail SPA according to the procedures and terms indicated in following article 2. Finalization of agreements entails examination and full acceptance of these general sales terms by the Customer.

If the Customer is a consumer then once the on-line purchase procedure is terminated he shall print or save an electronic copy and in any case preserve these general sales terms in accordance with the provisions of articles 3 and 4 of Legislative Decree 185/99 pertaining to remote sales.

Article 2: Purchase procedure

The Customer may only purchase the products in the on-line catalogue at the moment the order is sent in and which can be viewed on-line at the Pollini Online Boutique address as described in the relevant information forms. The order shall be validly processed the moment the Customer receives, at the e-mail box he has specified, confirmation that payment for the order has taken place.

Correct order reception is confirmed by Pollini Retail SPA by an e-mail answer sent to the e-mail address notified by the Customer. This confirmation message carries the Date and Hour the order was carried out and a Customer order number to use in all further communications with Pollini Retail SPA. The message reiterates all the data input by the Customer, all information related to the essential characteristics of the goods, the price, payment terms, withdrawal, delivery procedures and charges and applicable taxes. The Customer must check the correctness of this data and promptly notify any corrections according to the procedures described in this document.

Pollini Retail SPA guarantees prompt notice to the Customer in case of failure of the order to be accepted.

Article 3: Prices

Products are sold at the list prices valid the moment the order is placed by the Customer. Prices for EUROPEN shipments are understood to include VAT and are net of delivery charges which are calculated the moment the order is placed. Prices for EXTRAEUROPEN shipments are understood to exclude VAT and are net of delivery charges calculated the moment the order is placed.

Article 4: Shipping procedures

1) Shipping info about Italy, Città del Vaticano, S. Marino

Pollini Retail SPA uses the transport Company JUGO for shipments.

2) Shipping info about EUROPEAN and EXTRAEUROPEAN customers (except Italy, Città del Vaticano, S. Marino)

Pollini Retail SPA uses transport Company JUGO for shipments.

3) Import duties and taxes

Shipments made in the following countries: Algeria, Argentina, Armenia, Australia, Bahrain, Bosnia and Herzegovina, Canada, Egypt, HongKong SAR of China, India, Japan, Jordan, Kazakhstan, Kuwait, Lebanon, Liechtenstein, Macedonia, Malaysia, Monaco, Morocco, Qatar, San Marino, Saudi Arabia, Singapore, South Africa, South Korea, Switzerland, Thailand, Tunisia, Turkey, United Arab Emirates, United Kingdom, United States, Vatican City State, Vietnam may be subjected to import duties and taxes, which are levied once your package reaches the country. If you return an item, the return shipping charges and duty taxes (when calculated) are to be charged to the Customer. Pollini Retail SPA doesn't know the amount of import taxies and duties, that are responsibility of the recipient.

Article 5: Payment terms

The Customer can pay using a Credit Card, Amazonpay and Paypal. At the same time the Customer is placing the order the reference Bank shall authorize the charge to the Customer's credit card. If the Customer exercises the right of withdrawal, according to the procedures set out in following Article 6, the amount previously charged by the operator of the Credit Card shall be credited to the Paypal-account or Credit card specified by the Customer, included shipping costs paid for receiving the order. In case of orders paid by cash on dlivery, Pollini Retail SPA will carry out the refund by bank transfer.

Purchase made outside the Euro zone will be refunded considering the exchange rate on the day the credit is processed.

Article 6: Right of withdrawal

• If the Customer is a consumer (viz. a natural person who purchases the goods for purposes that do not relate to his own professional activity, or rather he does not make the purchase specifying, in the order form to Pollini Retail SPA, a VAT No. reference) then in accordance with article 5 of Decree Law 185/1999 he is entitled to withdraw from the purchase contract for any reason whatsoever without the need to give explanations and without any penalty except as specified below.
• The Customer, to exercise this right, must log in at the website and refer to the “Return Item” section which is in the personal area. Otherwise, it is necessary to fill the following form in and to follow the instructions therein. Once the above-mentioned withdrawal notice has been received the Pollini Retail SPA Customer Service shall promptly inform the Customer of the reception of the request and give instructions for return of the goods which must be received by Pollini Retail SPA within 14 days of the date of authorization.
• The right of withdrawal is in any case subject to the following conditions:
  1. the right shall apply only for the entire purchased product;
  2. the goods purchased must be whole and returned in their original package, complete in all their parts (including packaging and documentation (if any), etc...);
  3. in no case shall labels or adhesive tapes be applied directly onto the original product package;
  4. the return shipping charges and duty taxes (when calculated) are to be charged to the Customer;
  5. shipment, until certification that receipt by our warehouse has taken place, is under the entire responsibility of the Customer.

  If the goods are damaged during transportation Pollini Retail SPA shall notify the Customer thereof (within the 5th day of receipt of the goods at its own warehouses) so as to permit the Customer to promptly give notice to the carrier he selected and obtain refund of the value of the goods (if insured). In this case the product will be made available to the Customer for return, simultaneously cancelling the request for withdrawal. Pollini Retail SPA in no way answers for damages or theft/loss of goods returned by uninsured shipments. When the product arrives (at the warehouse), it will be inspected to evaluate any damages or tampering not caused by shipment. Whenever the original packaging and/or packing are damaged, Pollini Retail SPA shall deduct a percentage from the refund, in any case not greater than 10% of the value of the refund, as compensation for restoration costs.

• Except for any charges for restoring damages caused to the original packing, Pollini Retail SPA shall refund the Customer within 14 days of return of the goods, doing so by Bank Transfer. In this latter case the Customer must promptly provide his bank data in order to obtain refund (ABI - CAB Codes - Current Account of the addressee of the invoice), Pollini Retail SPA will refund to the customer all the amount except for the freight charges within 14 days after receipt of the returnet material. The reimboursament will be made by Pollini Retail SPA on the credit card used by the customer. In case of return, the shipping cost, paid by the purchaser, is included in the cost of the return shipment, and thus offset by it, unless otherwise indicated by individual promotions.
• Right of withdrawal is totally cancelled, due to lack of the prerequisite of the wholeness of the goods (packaging and/or its contents), in all those cases where Pollini Retail SPA ascertains that:
  • the original internal packing and/or external packaging are missing;
  • accessory product components are missing (accessories, parts, ...);
  • the product is damaged for causes other than its transport.

When the right of withdrawal is cancelled SPollini Retail SPA shall return the purchased goods to the Customer, charging him for shipping charges.

Purchase made outside the Euro zone will be refunded considering the exchange rate on the day the credit is processed.

Article 7: Claims

All claims must be addressed to:

Pollini Retail SPA
(Pollini Online Boutique Customer Care)
Strada Erbosa Uno, 92
47043 Gatteo FC (Italy)
Customer Care

Article 8: Privacy

We hereby inform that, to all intents and purposes of art. 13 of Legislative Decree No. 196 dated June 30th, 2003, the personal data provided by the Customer to Pollini Retail S.p.A. are processed by them, by procedures including automated procedures, by being introduced into the customer archives and that they are necessary for conclusion of a contractual relationship and for all following procedures of a civil, tax or managerial nature.

Provision of data is facultative: failure to provide, however, makes it impossible to stipulate a contract.

Customer data may be notified, for the same collection purposes, to companies of the group, commercial partners and also to subjects entrusted with outsourced services. The owner of data processing is Pollini Retail S.p.A., with registered office in Pollini Retail S.p.A..

We inform you that, in accordance with the provisions of art. 7 of the aforementioned Legislative Decree, the Customer shall be entitled, among other rights, to obtain:

1. confirmation of the existence of personal data that concern him;
2. cancellation, transformation into an anonymous form or blockage of data that has in case been processed in breach of the law;
3. updating, correction or completion of data.

The Customer may exercise the rights under art. 7 by writing to Customer Care

Article 9: Applicable law and Court of jurisdiction

This contract is governed by Italian Law.

Territorial jurisdiction, for settling civil and penal disputes arising from conclusion of this Contract, is that of the court of reference of his residence City if the Customer is a consumer. In all other cases the territorial of jurisdiction is the Court of Forlì.

Article 10: SELLER'S LEGAL GUARANTEE

All original products bearing the Pollini Retail SpA brand are covered by the Seller's two-year legal guarantee provided for by the Consumer Code (Legislative Decree no. 206 of 6 September 2005).

The legal guarantee of compliance is provided for by the Consumer Code (Articles 128 et seq.) and protects the Consumer in the event of the purchase of defective products, which malfunction, or do not comply with the use declared by the Seller or to whom that good is generally intended. Pursuant to Article 129 of the Consumer Code, a product lacks compliance if it is not suitable for the use for which products of the same type are normally used, if it does not comply with the Seller's description in terms of quality or performance, or if it does not have the usual qualities and performances of a good of the same type, which the Consumer can reasonably expect given the nature of the product. Only Consumers, or natural persons who have purchased a product for use unrelated to a commercial, entrepreneurial, or professional activity, have the right to request the application of the legal guarantee pursuant to the Consumer Code. Therefore, invoices bearing the VAT number of a company or a professional do not entitle them to the rights under the legal guarantee. Pursuant to Articles 128 to 135 of the Consumer Code, Consumers have the right to have the defective goods repaired or replaced by the Seller, without charge, unless the remedy requested is impossible or unduly burdensome compared to the other. If replacement or repair is not possible, the Consumer is nevertheless entitled to a price reduction or reimbursement of the sum, commensurate with the value of the material when returning the defective product to the Seller. The Consumer can assert their rights regarding the legal guarantee of compliance by contacting the Seller of the goods directly, even if they are different from the manufacturer.

The legal guarantee lasts for two years from the delivery of the goods and must be enforced by the Consumer within two months from the discovery of the defect: this means that the Consumer can request the Seller of a product apply the remedies of the legal guarantee for lack of compliance that have occurred within 24 months following delivery of the product. The Consumer must report the defect within 2 months of discovery: therefore, it is necessary to always keep the proof of purchase (receipt or sales invoice in the case of online purchase).

In the event that a Consumer discovers that a product bearing the Pollini Retail SpA brand lacks compliance, they can contact customer service or go to our stores.

Once the report has been received, our company will:

• examine the product to verify if the problem is simple and quick to resolve or if, on the contrary, there are obvious reasons for exclusion of the Legal Guarantee (e.g. expiry of the coverage term, clear evidence of accidental damage or damage caused by the Consumer);
• collect and manage product and customer information for support management purposes;
• send the product for the appropriate checks and for any repairs to the manufacturer or replace the product itself if the repair is impossible or unduly burdensome;
• manage the logistical process of returning the product;

If the lack of compliance is not found, we will communicate to the Customer the quote for any repairs; the Customer can decide whether or not to carry out the repair at their own expense. In this case, any transport costs are also charged to the Customer.

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