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The customer must contact Customer Care to be allowed to return.
Customer Service will provide instructions on how to proceed for collection by an authorized courier.
The right of withdrawal shall apply only for the entire purchased product and is in any case subject to the following conditions:
Right of withdrawal is totally cancelled, due to lack of the prerequisite of the wholeness of the goods (packaging and/or its contents), in all those cases where Pollini Retail SPA ascertains that:
When the right of withdrawal is cancelled Pollini Retail SPA shall return the purchased goods to the Customer, charging him for shipping charges.
Right of withdrawal is totally cancelled, due to lack of the prerequisite of the wholeness of the goods (packaging and/or its contents), in all those cases where Pollini Retail SPA ascertains that:
When the right of withdrawal is cancelled Pollini Retail SPA shall return the purchased goods to the Customer, charging him for shipping charges.
Pollini Online Boutique offers free return for all your orders.
Pollini does not manage returns from Russia.
The customer who wants to make a return must organize the shipment independently and at his own expense by sending the goods to POLLINI BOUTIQUE Via Leonardo Da Vinci, 1 39100 Bolzano (BZ), Italy
For a faster receipt of the refund it is necessary to contact the Customer Service at the link indicating the n. order, the code of the items to be returned and the tracking number of the shipment.
We remind you that Pollini Retail Spa cannot in any way be held responsible for the outcome of the shipment managed independently.
Until the package reaches the indicated warehouse, the responsibility of the goods in transit lies with the carrier chosen by the customer.
Upon receipt of the returned Customer Service assesses compliance with the requirements described. With the exception of costs for the repair of damages to the original packaging, Pollini Retail SPA will reimburse the customer the full sum paid within 14 days max from the return of the goods. This term may be delayed if holidays are included. The refund will occur with different method depending on the payment system used in the order.
If the Customer is a consumer (viz. a natural person who purchases the goods for purposes that do not relate to his own professional activity, or rather he does not make the purchase specifying, in the order form to Pollini Retail SPA, a VAT No. reference) then in accordance with article 5 of Decree Law 185/1999 he is entitled to withdraw from the purchase contract for any reason whatsoever without the need to give explanations and without any penalty except as specified below.
When the right of withdrawal is cancelled Pollini Retail SPA shall return the purchased goods to the Customer, charging him for shipping charges.