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Due to the restrictive measures taken to ensure everyone's health, shipments are suspended until April 6th.
We want to assure our customer that Pollini will continue to offer a proper online experience guaranteeing shipments as soon as possible.
We hope you can appreciate free shipping costs and one month extended return on all orders.
IMPORTANT INFORMATION - COVID-19
Is it safe to buy on your site?
In line with the recommendations of the WHO, ECDC and national authorities, we are ensuring on a daily basis that hygiene and prevention measures are respected, to guarantee the health and safety of our customers, employees and the communities in which we live and work.
How long will it take for my order to arrive?
We are doing our best to guarantee respect of delivery times. However, due to the regulations implemented to curb the contagion from Covid-19, delivery times may be delayed.
We thank you for your understanding and we want to reassure you that we will continue to strive as always to limit variations in delivery times as much as possible.
Does your courier continue to ship normally?
The restrictions applied for the containment of Covid-19 do not apply to the movement of goods and ours delivery partners are continuing to carry out the shipping service.
Due to local operating conditions, some parcel pickups and deliveries may experience slight delays.
To which address can my order be shipped?
As a result of government impositions aimed at curbing the infection, most stores and our offices will remain closed until further notice and, consequently, we suggest to use your home address as the shipping address for your orders.
Once a return has been made, how long will it take for the collection?
If you have problems with the withdrawal of the return, we ask you to try to reschedule it after a few days. In case the problem is not resolved, contact our Customer Service who will do everything possible to help you. We inform you that to cope with the situation, we extend the return period from 15 to 30 days.
Is Customer Service still available?
In this delicate period, your safety and satisfaction continue to be our priorities.
We are at your disposal for any information you need: consult our Contact page.
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