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Privacy & cookie policy

© Pollini ALL RIGHTS RESERVED 

All materials on this Web Site, and the Site itself, are protected by copyrights, trademarks and/or other intellectual property rights. These materials are owned by Pollini or its affiliates, or used with permission of their owners. Such materials include, but are not limited to, the photographs, images, illustrations, text, video clips, audio clips, designs, logos, trademarks, trade dress and other materials contained in this Site, as well as the software used in the design and development of this Site. All rights are reserved, worldwide. The materials contained in this Site are displayed for informational and promotional purposes only. You may not reproduce, publish, transmit, distribute, display, remove, delete, add to, otherwise modify, create derivative works from, sell or participate in any sale of, this Site, any of the materials in this Site, or any related software. Any use of materials on this Site, including reproduction, modification, distribution or republication is strictly prohibited.

PRIVACY POLICY

Welcome to our website www.pollini.com.
For Pollini your privacy and the security of your personal data are very important; therefore we collect and manage your personal data with the utmost care and take specific measures to keep them secure. Below, you will find the main information on the processing by Pollini of your personal data in relation to your browsing on www.pollini.com and the use of the services offered. For detailed information on how Pollini manages your personal data, please read our Informativa Privacy.
Please also read the ‘Cookie Policy’, the ‘General Terms of Use’ of the site www.pollini.com.

Who is the Holder?

The following is the main information on the processing of your personal data carried out by Pollini retail, with headquarters at Strada Erbosa Uno, 92, 47043, Gatteo (FC), Italy, Tax Code and VAT no. 03152860403 (Pollini), as Data Controller.
For any clarification, questions or requirements related to your privacy and the processing of your personal data, you can contact us at any time by sending a request to our Data protection Officer (DPO) at privacy@pollini.com, by writing to the above address, or by contacting our Customer Care..

What data do we process and why?

The personal data that Pollini manages are those that you provide when you complete an order and purchase goods, and those that we collect while you browse or when you use the services offered on www.pollini.com. Pollini can then collect data about you, such as personal data including name and surname, shipping address and billing address, browsing data and your purchase habits.
Your personal data is processed for the following purposes:
• Conclude and execute the purchase contract for goods offered on www.pollini.com;
• Provide you with the services of www.pollini.com such as signing up for the newsletter;
• Allow registration to the site and use of services reserved for registered users;
• Allow registration to the site and use of services reserved for registered users;
In the aforementioned cases, the processing of your personal data is legitimate as it is necessary to execute an agreement with you or to provide you with the service you have specifically requested. We also conduct statistical surveys and analyses with data in aggregate form to understand how users interact and use the site, to improve our offer and our services.
Only with your express consent, however, we process your personal data to:
• Carry out commercial communications activities;
• Customise the site according to your interests.
A. Regarding the browsing data:
a) Allow the Data Controllers to obtain anonymous statistical data on the use of the website and monitor the correct operation of the website;
b) for security reasons (antispam, firewall and virus detection filters), in order to block damaging attacks to the website or users' devices and in any case to avoid damaging or criminal activities;
c) carry out any other operation necessary or instrumental to the proper operation of the website, among which the installation of technical cookies to improve website performance. For this purpose, please refer to the Cookie Policy
d) allow the Data Controllers to meet all the legal, accounting, fiscal, administrative and contractual obligations related to the management of the website and to the provision of the services requested, as well as the correct management of the relationship with the authorities, oversight bodies and third party agencies for purposes related to specific requests or to meet the obligations established by law or other procedures.
B. Regarding the data provided voluntarily by the user:
allow Pollini Retail SRL to carry out all the operations (including preliminary ones) related to the sale of the products requested by the User, including fulfilment of tax obligations (e.g. VAT free, where applicable), administrative and accounting obligations (among which, by way of example: invoicing, historical archiving, collection of overdue receivables - also when performed through factoring transactions, receivables insurance, transfer of receivables etc.) and the identification of the consumption habits of the professional and/or client company, fulfilling the product purchase request through the website; or meet the request for the provision of other value added services related to the purchase of said products. Allow Pollini Retail SRL to manage the monetary transactions related to the contractual relationship (with related processing - pursuant to the law – including bank data and/or payment data as well as credit card or debit card information), according to what is established in the terms and conditions of the Agreement and/or other specific contractual relationships agreed upon with the User. Allow Pollini Retail SRL to establish measures to protect itself against credit risk, including activities aimed at identifying the Client and its financial reliability. Allow Pollini Retail SRL to meet its legal, accounting, fiscal, administrative and contractual obligations related to the issuing of the services requested as well as the correct management of the relationships with the authorities, oversight bodies and third party agencies for purposes related to specific requests or to meet the obligations established by law or other procedures. Without prejudice to the User providing to Pollini Retail SRL specific and voluntary consent for the processing of his/her data for further purposes, the User's personal data shall be processed by Pollini Retail SRL exclusively for the purpose of verifying the identity of the User (even through verification of the email address), thus avoiding possible fraud or abuse, and contact the User solely for service reasons. The personal data necessary to pursue the purposes detailed in point B are marked by an asterisk in the sign-up page on the website.
C. Exclusively upon advanced, specific and separate consent (pursuant to art. 7 of the GDPR), allow Pollini to carry out market researches and analyses aimed at determining client satisfaction levels regarding the quality and type of services provided and initiatives related to the improvement of services provided, as well as to send newsletters, advertising material and/or commercial notifications and direct marketing regarding new products available for sale and new services offered by Pollini or by third parties (including the other companies of Group), as well as related special offers, discounts and any other promotional and loyalty-building initiatives reserved to the User. This may take place through traditional means of communication (snail mail or operator calls) as well as through automated calls or calls without operator, or via email and/or SMS (Short Message Service). If consent is not provided, the possibility to sign-up on the Website and/or to purchase products through the website shall not be affected in any way. If consent is provided, the User may at any time revoke it by submitting a request to Pollini to this effect according to the methods specified in section 10. Furthermore, the User may easily oppose further submission of promotional communications via email also by clicking the link revoking consent, included in each promotional email. Once the revocation of consent is issued, Pollini will send to the User an email message confirming the successful receipt of the revocation. If the User wishes to revoke consent to promotional communications via phone, while still receiving email communications or vice-versa, he/she must submit a request to this effect to Pollini according to the methods specified in section 10.

Pollini would like to inform you that, when exercising the right to oppose the submission of promotional communications via email, for technical and operational reasons (e.g. creation of contact lists already completed right before receiving the revocation of consent) the User may still receive a few additional promotional messages. Whenever the User continues to receive promotional messages after 24 hours have elapsed from the revocation of consent, please notify Pollini through the contacts specified in section 10.

D. Exclusively upon your free, specific and separate consent (as per art. 7 of the GDPR), allow Pollini to carry out the processing of your data to recommend functions, products and services that may be interesting to you to identify your preferences and personalise your experience, to display ads selected based on your interests by functions, products and services that may be of interest to you; in addition, also solely upon your free, specific and separate consent (as per art. 7 of the GDPR), allow Pollini to process your personal data to assess data related to you and in particular to review and foresee aspects regarding your professional performance, your financial status, your health, your personal preferences, your interests, your reliability, your conduct, your location or your movements.
Upon your free, specific and separate consent, allow Pollini to perform an analysis and processing of information for the creation of homogeneous groups by taste and behaviour – the so called ‘profiling’ – functional to identify the individual user, or more often groups of users, or the computer device from which the user connects, in order to personalise special offers of goods or services or the like.

How long do we keep your data?

We keep your personal data for a limited period of time depending on the purpose for which it was collected, at the end of which your personal data will be deleted or otherwise rendered anonymous in an irreversible way. The retention period is different depending on the purpose of the processing: for example, the data collected during the purchase of goods on www.pollini.com are processed until the conclusion of all administrative and accounting formalities, so they are filed in accordance with tax legislation local (ten years), while those used to send our newsletter are retained until you ask us to stop sending.
For more information see our Privacy Policy.

What are your rights?

At any time, depending on the specific processing, you can: withdraw consent to the processing, know which of your personal data we have in our possession, its origin and how it is used, request the update, correction or integration as well, in the cases provided for by the current provisions, the cancellation, the limitation of processing or oppose their processing. If you wish, you can request to receive personal data held by Pollini that concern you in a format readable by electronic devices and, where technically possible, we can transfer your data directly to a third party indicated by you. If you believe that the processing of your personal data has been carried out illegitimately, you can file a complaint with one of the supervisory authorities responsible for compliance with the rules on personal data protection. In Italy, the complaint can be presented to the Guarantor for the Protection of Personal Data (http://www.garanteprivacy.it).
This information may undergo changes and additions over time, so we invite you to periodically check the contents. Where possible, we will try to inform you promptly of any changes made.

What Pollini Collects

Pollini collects information our clients give us, in order to provide our clients with the service they deserve. We study our clients' and visitors' use of our websites so we can improve our services and enhance your Pollini experience. When you register with Pollini, you give us your name and email address. Pollini does not collect personally identifiable information from anyone under the age of sixteen. If you are under sixteen, please ask your parents to register or exit this website.

How Pollini Uses Information You Provide

If you give us your name and email address, we may contact you with special information about Pollini and our products. The inserted personal data will be used by Pollini for promotion and advertising information, communications related to the brands and to the boutiques and for Pollini's web site. The above mentioned data can be transferred and communicated to third parties without necessity of interested party's previous consent. If Pollini is acquired by another entity, information about Pollini clients may be part of the transfer. In order to maintain our website and enhance our client communications, Pollini contracts with selected third parties. As necessary, your personal information may be shared with these third parties.

Security

Pollini uses appropriate security measures to protect the information you give us. While we take stringent measures to protect our websites and all information, you should be aware that no Internet data transmission can be guaranteed to be secure from access by unintended recipients.

Unsubscribe

At all times, as per Article 13 Italian Law n. 196 dated June 30, 2003 Personal Data Protection Code, you are allowed to claim you rights with Pollini by sending an e-mail to: privacy@pollini.com
Your personal information will then be removed.

LEGAL DISCLAIMER

Thank you for visiting our Web Site ("Site"). YOU SHOULD READ THE FOLLOWING TERMS CAREFULLY BEFORE USING THIS SITE. Your use of this Site is governed by the following terms of use ("Terms"). If you do not agree with all of these Terms, please exit this Site now. By using this Site, you agree to comply with, and be to bound by, these Terms. Pollini may, from time to time, change these Terms in its sole discretion. By using this Site after any such change, you agree to comply with, and be bound by, the Terms as changed.

Copyright, trademark and other intellectual property protection

This Site as a whole, and all material on this Site, is protected by copyright and other intellectual property rights. See separate copyright and trademark notice for further information.

Submission

You agree that any and all comments, messages, postings, data, suggestions, creative ideas, designs, concepts, product suggestions and other items or materials disclosed, submitted or offered to Pollini through or in connection with this Site ("Submissions"), including, but not limited to, survey responses, shall be treated as non-confidential and not proprietary and shall become, and remain, Pollini's property. Such disclosure, submission or offer of any Submission shall constitute an assignment to Pollini of all rights, title and interests in all copyrights and other rights in the Submission. Pollini is, and shall be, under no obligation (i) to maintain any Submission in confidence; (ii) to pay to anyone any compensation for or in connection with the use of any Submission; or (iii) to respond to any Submission. You represent and warrant that no Submission by you will violate any right of any third party, including, but not limited to, copyright, trademark, patent, trade secret, privacy or other personal or proprietary right. By making any Submission through, in connection with or related to this Site, you agree that Pollini has the right (but not the obligation) to copy, publish, distribute or use such Submission, or any part or parts thereof, for any purpose, including, but not limited to, advertising, promotional, product development or other commercial purposes, without compensation to you or to any other person. Pollini does not, cannot and does not agree to consider or review every Submission, and is not liable or responsible for the content of any material posted on this Site by users. You agree not to upload, post, distribute or otherwise publish on this Site any material that (i) is libelous, defamatory, obscene, abusive, pornographic, threatening or an invasion of privacy; (ii) infringes the intellectual property rights, including, but not limited to, any copyright, patent, trade secret or trademarks, of any person or entity; (iii) is illegal in any way or advocates illegal activity; or (iv) advertises or solicits funds, goods or services. You are and shall remain solely responsible for the content of any Submission you make.

Links

This Site may contain links to other sites. Pollini is not responsible for the availability of, or any content or material contained in, or obtained through, any such sites. Any link to another site, and reference to third-party information, products or services linked to this Site, is not, and should not be construed as, an express or implied endorsement by Pollini. Any questions or comments relating to such other sites should be addressed to the operator or operators of those sites.

Products

The Pollini products depicted in this Site are representative of the Pollini collection. Not all Pollini products are shown in this Site. Similarly, the products of the other Pollini brands are representative of each of these collections. Not all Pollini products that are shown in this Site are, or will be, available at all Pollini or other stores. The style, designs and colors of the Pollini and other products shown in this Site may be changed without notice.

Disclaimer

Material in this Site may contain inaccuracies or typographical errors. Pollini shall not be liable or responsible for any loss or damage caused by or arising from any user's reliance on information obtained from or through this Site. It is your responsibility to evaluate the information and other content available through this Site.
This Site and the information and materials contained in this Site are subject to change at any time, and from time to time, without prior or subsequent notice.

No warranties

THIS SITE AND THE CONTENTS OF THIS SITE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. POLLINI MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF TITLE OR FREEDOM FROM MALICIOUS PROGRAMS (SUCH AS VIRUSES, WORMS OR TROJAN HORSES) OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, WITH RESPECT TO THIS SITE OR ITS CONTENTS AND EXPRESSLY DISCLAIMS ANY REPRESENTATIONS AND WARRANTIES. POLLINI DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION CONTAINED IN THIS SITE IS ACCURATE, COMPLETE OR UP-TO-DATE, THAT THIS SITE IS FREE OF DEFECTS OR THAT ANY DEFECTS WILL BE REMEDIED. YOU AGREE, BY USING THIS SITE, THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK, THAT YOU ASSUME FULL RESPONSIBILITY FOR ALL LOSS OF USE, LOSS OF DATA AND COSTS ASSOCIATED WITH ALL NECESSARY SERVICING OR REPAIRS OF ANY EQUIPMENT AND/OR SOFTWARE THAT YOU USE IN CONNECTION WITH THIS SITE, AND THAT POLLINI SHALL NOT BE RESPONSIBLE OR LIABLE FOR ANY DAMAGES OF ANY KIND WHATSOEVER ARISING OUT OF, CAUSED BY OR RELATED TO YOUR USE OF THIS SITE. WHERE APPLICABLE LAW DOES NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SOME OR ALL OF THE FOREGOING DISCLAIMERS OF WARRANTY MAY NOT APPLY TO YOU.

Limitation of liability

IN NO EVENT SHALL POLLINI BE LIABLE FOR ANY ACTUAL, DIRECT, INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES, OR ANY OTHER DAMAGES WHATSOEVER, EVEN IF POLLINI HAS BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, WHETHER IN AN ACTION UNDER CONTRACT, TORT OR UNDER ANY OTHER THEORY, ARISING OUT OF OR IN CONNECTION WITH THE USE, INABILITY TO USE, OR PERFORMANCE OF THE INFORMATION, PRODUCTS AND MATERIALS ON THIS SITE. BECAUSE SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, SOME OR ALL OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

Indemnity

You agree to defend, indemnify and hold harmless Pollini, its affiliates and their officers, directors, employees and shareholders from and against any and all claims, damages, losses, costs and expenses, including, but not limited to, reasonable attorneys' fees and court costs, arising from or related to your use of this Site.

Miscellaneous

These Terms and your use of this Site shall be governed under the laws of the Italian Republic, without regard to its conflict of law principles. Any dispute arising under these Terms or out of your use of this Site shall be resolved exclusively within the jurisdiction of the Rimini courts. By using this Site, you hereby agree to the personal jurisdiction of, and venue in, such courts.

Cookies

What are cookies?

Cookies are small text strings which the websites visited by the user to send to his/her terminal (the browser), where they are stored before being retransmitted to the same websites at the next visit by the same user.

For the purposes of interest here, they are separated into technical and profiling cookies, depending on the function for which they are used, and into first party or third party cookies, depending on the subject which installs them.

Technical Cookies

Technical cookies are used "for the sole purpose of carrying out the transmission of a communication over an electronic communications network, or as strictly necessary for the provider of an information society service explicitly requested by the subscriber or user to provide this service" (cf. art. 122 paragraph 1 of the Privacy Code).

Technical cookies are distinguished in navigation cookies, session cookies (they guarantee normal navigation and use of the website), analytics cookies (similar to technical cookies when used directly by the site operator to collect information, in aggregated form, about the number of users and about how they visit the site itself) and functionality cookies (they allow the user browsing function of a set of selected criteria, such as the language, in order to improve the service).

Users' prior consent is not required for installation and use of technical cookies.

Profiling cookies

Profiling cookies are used to send advertising messages in line with the preferences expressed by the user while browsing the web. Users' consent is required for the use of profiling cookies.

Third Party Cookies

Cookies are to be distinguished between first party cookies and third-party cookies, depending on the different subject that installs cookies on the user's terminal. As a consequence, first party cookies are those which are installed by the same site manager that the user is visiting. On the other hand, third-party cookies come from other site that installs cookies through the first one.

Cookies installed by this site.

This website installs the following cookies. Users may always disable these applications through the settings of their browser but if disabling them, some functions might be compromised. Below find information about cookies installed through this Site (technical and third-party cookies) and the necessary indications about how to manage the preferences. Through the preferences of the browser it is possible to delete all of cookies included those installed previously.

Type Name Provider Expiration Purpose
Technical PHPSESSID, ci_session, lastsessid, shop_info, email, id, id_hash, ... Pollini Online Boutique min: session, max: 15 days These cookies permit functionalities like: access by a registered user, adding products to cart, saving of information about visited pages, navigation language, etc.
Technical cookie_privacy Pollini Online Boutique 5 years Saving user's preference regarding cookies acceptance policy.
Third party, comparable to the first party one _ga, _gat, _ga... googleanalytics.com max: 2 years It is an anonymized tracking cookie which is used for generating statistics about the use of the website (it is comparable to technical cookies, according to the ruling dated 08 May, 2014 and subsequent FAQ). Google Analytics uses cookies that do not store personal data and that are saved on the user's computer to allow directly the website administrator to analyze how users use the site. To prevent these cookies from being stored, users may follow the procedure found in this page: hhttp://www.google.com/intl/en_UK/analytics/learn/privacy.html
Third party vvcu, vvc_vp, vvc... vivocha.com max: 3 years Cookies for the Vivocha Live Chat service, used to identify the user and permit interaction with the Customer Service. Vivocha privacy policy

How to disable Cookies

It is possible to deny the consent to the use of cookies by selecting the appropriate settings on your browser. Please note that disabling Cookies may preclude or worsen use of the Site. Below find links explaining how to disable cookies for the major browsers:

Besides using the instruments provided for the browser to enable and disable each cookies, we inform that the website www.youronlinechoices.com lists the major providers who works with the website administrators to collect and use information to provide behavioural advertising. It is possible to turn off or turn on all companies or alternatively set your preferences for individual ones. To do it, it is possible to use the tool available in the page www.youronlinechoices.com/uk/your-ad-choices to check the preferences about behavioural advertising which is operative in your device.